POLICIES AT SCRIPT2TILES BY PAJE
Because We Care
We founded Script2Tiles by Paje with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
FREQUENTLY ASKED QUESTIONS
Our standard processing time:
Please allow 5-9 business days for your package to arrive via USPS Priority Mail which includes insurance up to $50.00.
Our delivery time is usually 5-9 business days depends on zone (state) and holidays.
SHIPPING AND DELIVERY
CAN I CUSTOMIZE MY ORDER?
Absolutely!! Call or email us to discuss your specialized order and pricing.
We accept all major credit and debit cards, and PayPal,Square online and local payments by Check and Cash.
Requires receipts for all returns.
No exchanges or refunds on correctly executed custom orders.
Any refunds provided to the customer will only be offered in the same form of currency used for the purchase.. For example, if the item was purchased with a credit card, a credit will be issued on that same card.
Merchandise should be returned within 10 days of delivery for full refund. After 10 days, product can be returned for replacement or exchange only. (Should be printed on customer receipt.)
Items damaged in shipment can be returned for full refund plus shipping.
Reasons for returns: Flaws - Damaged - Dissatisfied - Wrong order
Your Data is Secure
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
You can change your personal information by logging in to your account